Returns

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All returns must be requested within 90 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return-Authorization number. All Special Order products, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. Returned items must be returned to TVH with freight prepaid.

All returns, except for returns involving an TVH order or product error, will be subject to a 25% restocking charge per line item.

Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, TVH will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight. Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge per line item.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

Before returning any merchandise to TVH, a Return Authorization Number must be obtained from your sales/customer service department or via the e-commerce site. Your request must include:

  1. Part Number & Description
  2. Return Reason
  3. TVH Invoice Number
  4. Customer's P.O. Number

Core Charges: Core credits will be voided if cores are not returned to TVH within 90 days. Cores may have deductions for the following reasons:

  • Core has been disassembled
  • Missing parts
  • Bad or unserviceable non-standard replacement components
  • If Cores are not of the same configuration as remanufactured unit supplied

Cores must be returned in the same container that the remanufactured unit was shipped in or be subject to a $100.00 charge. Returned items must be returned to TVH with freight prepaid.

Starter and Alternator Warranty: TVH warrants Starters and Alternators from defects in materials and workmanship under normal use. This warranty is made for a period of one year from the date of original sale.

TVH will replace any Starter or Alternator that proves defective in material or workmanship without charge. The defective item must be returned freight prepaid to TVH with proof of purchase and a brief explanation of the defect.

All Starters and Alternators returned to TVH for warranty will be tested for defects before credit is issued. Starters and Alternators that are returned for warranty that test to be free of defects will be returned to the customer with a $10.00 testing fee, freight collect.

Limited Warranty: TVH warrants that the products it manufactures and distributes are free from defects in materials and workmanship under normal use. This warranty is made for a period of one year, or as indicated from the date of original sale. (Flash tubes, light bulbs, sealed beams and similar products are subject to a 90 day warranty.) This warranty is PARTS ONLY and does not cover any labor charges.

TVH will repair or replace any item sold that proves defective in material or workmanship without charge. The defective item must be returned, freight prepaid to TVH with proof of purchase and a brief explanation of the defect.

This warranty allocates risks of product failure between you and tvh. Our pricing reflects this allocation of risks and the limitation of liability contained herein. The warranty set forth above is in lieu of, and excludes, all other warranties (whether written, oral or implied) including the implied warranties of merchantability and fitness for a particular purpose. The agents, employees, distributors and dealers of tvh are not authorized to make modifications to this warranty or additional warranties binding on tvh. Accordingly, additional statements, such as dealer advertising or presentations whether oral or written, do not constitute warranties and should not be relied upon.

This warranty gives you special legal rights and you may have other rights which vary from state to state. 

If you have any questions, please call our Parts Department at 208-319-6785 x 813